Please note: we are now open for limited services on Mondays and Thursday 11-1pm & 2.30-4.30pm/ Fridays and Saturdays 10-1pm. Read More.

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Online Support Services

Aug 24 @ 9:30 am - 1:00 pm

|Recurring Event (See all)

An event every week that begins at 9:30 am on Monday and Thursday, repeating until Nov 23, 2020

We provide a friendly face to face service, that helps local people access the services and benefits that they are entitled to. We do this by using our knowledge and experience of the systems in play, to overcome the obstacles that frequently prevent or slow down the processes, people are trying to access. A large part of this concerns the use of computers, email and IT technology.

We are in attendance on Mondays and Thursdays for 1-hour appointments only.

This service has been running since early 2017 and we have helped hundreds of local people in this time. The satisfaction level amongst our clients is very high.

Clients can book appointments in person or by phone.

Although we are not an advice service, we try to help provide the tools that enable our clients to make their own well-informed decisions.

The main areas and issues we help with are:

  • Completing online forms
  • Applying for benefits
  • Understanding benefit decisions (especially about HB
    and CT)
  • Challenging or appealing decisions by letter

Help claiming for concessions such as

  • Blue Badge Parking
  • Freedom Passes
  • Free School Meals
  • Free Child Care
  • Taxi Cards etc.

Other frequent issues we help with are :

  • Applying to join Social Housing Register
  • Universal Credit
  • PIP
  • DLA and attendance allowance

Housing issues we frequently help with include

  • Impending eviction
  • “Bedroom tax”
  • Obtaining Discretionary Housing Payments
  • Sub-standard or unsafe accommodation
  • Underpayments of Housing Benefit, Council Tax
    Reduction, Tax Credit and other financial entitlements.


Aug 24
9:30 am - 1:00 pm
Event Category: